How Orion Ship Management

Cut Downtime by 40%.

The Customer:

A safety-conscious manager of 18 bulk carriers & tankers.

The Challenge:

Disconnected spreadsheets and reactive maintenance were increasing costs and operational risk.

The Solution:

Implemented PRIME Marine's fully integrated Planned Maintenance System (PMS).

KEY RESULTS:

40%

Decrease in Unplanned Off-Hire & Downtime

15%

Reduction in Annual Maintenance & Spares Budget

100%

Success Rate in 12 Consecutive Vetting & PSC Audits

The Challenge: Fighting Fires Instead of Preventing Them

Orion Ship Management has a strong reputation for quality, but their technical operations were stretched thin. Their system for managing maintenance was a patchwork of spreadsheets, email chains, and standalone software that didn’t communicate.

"We were drowning in data but starved of information," says David Chen, Technical Director at Orion. "A superintendent would have one spreadsheet for a vessel’s maintenance plan, but the defect reports from the Master would arrive by email. The inventory list was a separate file that was never truly live. We were constantly reacting."

This reactive approach had tangible consequences:

High Unplanned Costs:
Emergency repairs and air-freighted spares were draining their OPEX.
Inconsistent Standards:
Procedures updated for one vessel weren’t shared effectively with sister ships.
Audit Anxiety:
Preparing for inspections was an administrative scramble to gather records.

"Our biggest fear was a major failure at sea that we could have foreseen. We couldn't connect the dots in time. That had to change."

David Chen

Technical Director,
Orion Ship Management

The Solution: A Single Source of Truth

Orion's team knew they needed an integrated system. After evaluating several options, they chose PRIME Marine.

"Two things stood out," Mr. Chen explains. "First, the system was clearly designed by people who understand life at sea. Second, the integration was seamless. Seeing how a spare part consumed in the PMS would automatically update the inventory— that was the 'aha!' moment. It was the end of our data silos."

The Results: From Reactive to Proactive Control

After one year, Orion has fundamentally transformed its technical operations. With a clear, fleet-wide view, their superintendents now plan proactively, preventing failures before they happen.

By integrating maintenance with procurement, they gained total financial control, leading to a 15% reduction in their maintenance budget. The days of scrambling for records are over, resulting in zero maintenance-related findings in their last 12 external inspections.

"PRIME Marine hasn't just been a software provider; they've been a partner. The peace of mind that gives us is immeasurable."