Products
Module
MAINTENANCE
PROCUREMENT
CREWING
[Seahawk Marine Services Logo]
A dynamic and growing offshore support vessel operator based in Mumbai, India.
The Fleet: 8 OSVs and 1 Fast Crew Boat operating in the demanding offshore oil & gas sector.
Seahawk's lean shore team was overwhelmed by the administrative burden of managing maintenance and defects with spreadsheets. This created risks for passing stringent pre-charter audits from major oil & gas clients and was hindering their ability to grow.
Seahawk Marine Services implemented PRIME Marine's scalable Planned Maintenance System (PMS) to digitize their entire technical operation.
100% Success Rate in passing all pre-charter maintenance audits (OVID/CMID)
60% Reduction in administrative hours spent on maintenance reporting and tracking
99.5% Inventory Accuracyfor critical spares across the fleet
Zero Overdue critical maintenance tasks fleet-wide within 6 months
Seahawk Marine Services had built a strong reputation for reliability, but their internal processes were struggling to keep up with their growth. Their small, highly effective shore team was managing all technical operations, from maintenance planning to defect tracking, using a complex system of Excel spreadsheets.
"As our fleet grew from three vessels to nine, the spreadsheet system became our bottleneck," says Priya Nair, Managing Director of Seahawk Marine. "I was spending my evenings chasing maintenance reports instead of focusing on new charters. We were at risk of a simple administrative error causing us to fail a client's pre-charter audit, which is unacceptable in the offshore industry."
The specific challenges were clear:
"We had hit a ceiling. Our reputation was excellent, but our back-end processes were holding us back. I knew we needed a professional system, but I was worried that most software was built for huge companies and would be too complex and expensive for us."
Priya Nair
Managing Director,
Seahawk Marine Services
Seahawk needed a PMS that was powerful but not overly complex, and scalable enough to grow with them. They chose PRIME Marine after a detailed evaluation.
"PRIME Marine was the only provider that truly understood the mindset of a smaller, agile operator," Mrs. Nair notes. "They didn't try to sell us a massive, complicated ERP system. They showed us how their PMS could solve our immediate problems— compliance and efficiency—while giving us the option to add other modules later. The offline capability of their mobile app was also critical for our OSVs, which have variable connectivity when out in the field."
The implementation was tailored to Seahawk's lean operation, with a "train-the-trainer" approach that empowered their senior crew to lead the adoption onboard.
[Simple, clean bar chart graphic] Unplanned Downtime Incidents Before PRIME Marine: [Tall bar, colored in red] After PRIME Marine: [Shorter bar, colored in green] A 40% Reduction in the First Year
Switching to PRIME Marine's PMS had an immediate and profound impact on Seahawk's operations.
1. "Charter-Ready" Compliance, 24/7 With all maintenance records, defect reports, and critical tasks logged in a single, auditable system, preparing for client audits became effortless. "When a client asks for the maintenance history of our crane or DP system, we can generate a professional report in two minutes. The confidence this gives us is immense and our clients have noticed," says Mrs.air. This has led to a 100% success rate in passing all pre-charter audits.
2. A Lean Team, Empowered by AutomationThe automation of maintenance scheduling, defect reporting, and inventory tracking has drastically cut down on administrative work. This 60% reduction in reporting time has freed up the management team to focus on what they do best: securing new charters and growing the business.
3. Total Control Over Costs and Spares The integrated inventory function gave Seahawk a real-time view of their critical spares. "We've virtually eliminated last-minute, high-cost purchases because we now have automated re-order alerts. Our inventory accuracy is at 99.5%, which for a high-tempo OSV operation is world-class," Mrs. Nair states.
"PRIME Marine's PMS was the best investment we've made. It professionalized our technical operations, gave our clients complete confidence in us, and removed the administrative ceiling that was limiting our growth. We are now able to compete for contracts that we previously thought were out of our reach.
- Priya Nair
Managing Director,
Seahawk Marine Services
