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Module
MAINTENANCE
PROCUREMENT
CREWING
Products
MAINTENANCE
As a superintendent, see all [H3] outstanding defects across your assigned vessels on a single screen. Filter by priority, system, or vessel to instantly understand your fleet's condition and make informed decisions.
A picture is worth a thousand words, especially at sea. Crew can take a photo or a short video of the defect with their mobile device and attach it directly to the report, giving shoreside staff the crystal-clear context they need to assess the situation accurately.
With one click, a superintendent can convert an approved defect report into a work order within the Planned Maintenance System.If a spare part is needed, a requisition can be raised directly from the defect report, pre-populated with the correct equipment information, saving time and preventing errors.
Is the same pump failing across multiple sister vessels? Our system helps you spot these critical trends. By analyzing historical defect data, you can identify recurring problems, address underlying design flaws, and make smarter decisions for future maintenance strategies.
The ship maintenance software is built for the reality of maritime connectivity. A crew member can create and save any number of defect reports while offline. The moment the vessel's satellite connection is active, the application automatically syncs all pending reports to the shore office without any further action needed from the crew.
When reporting a defect on a specific piece of equipment, the system instantly shows any outstanding defects already logged for that item. This prevents a Chief Officer and a Second Engineer from creating two separate reports for the same issue, reducing confusion and administrative workload.
Yes. We understand that terminology matters for compliance and internal process. The system is fully customizable, allowing you to create your own categories and workflows for how different types of reports are handled, ensuring it aligns perfectly with your existing Safety Management System.
The defects module within our ship maintenance software helps bridge this gap by replacing subjective arguments with shared, objective data. When the crew submits a defect with photos and structured data, the superintendent can see exactly what they're seeing. The platform allows for a transparent 'Priority' suggestion from the vessel, which the office can then confirm or change, with a mandatory comment field to explain why. This creates a dialogue based on shared evidence, ensuring the final priority is a well-informed, collaborative decision, not just a top-down command.
This is a critical function for proactive maintenance. Our system doesn't just close a defect; it maintains a complete history for every piece of equipment. When a new defect is reported, the user instantly sees all past defects for that same component, including the previous fixes. If a defect is reported more than 'X' times in a given period, it can automatically be flagged for a root cause analysis, prompting management to investigate the underlying issue instead of just treating the symptom repeatedly.
We have a specific two-step 'Close-Out' workflow to solve this exact problem. The shore office can mark a defect as 'Actioned Ashore' and link it to the purchase order. However, the defect remains 'Open' in the vessel's view until the work is physically completed and the Chief Engineer or Master submits a 'Work-Complete & Verified' report, often with a photo of the completed repair. Only then is the defect moved to the closed history file, ensuring the loop is fully closed.
Our system becomes your central evidence locker for warranty claims. The moment a defect is reported on a piece of equipment that is flagged as 'under warranty,' the system starts compiling the case. The initial report, all photos/videos, communication with the superintendent, any related operational data (like running hours), and the final repair report are all linked to that single defect ID. When it's time to make a claim, you can export a complete, time-stamped chronological history of the failure in minutes, not days.
In an investigation, a clear, un-editable timeline is your strongest asset. Our system provides exactly that. You can instantly pull the entire history of the defect: when it was first reported, by whom, all photos and videos, every comment exchanged between ship and shore, the assigned priority level, and every action taken (or consciously deferred with justification). This transparent, time-stamped record provides powerful evidence of responsible management and due diligence, which is invaluable during an internal investigation or an external audit
