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MAINTENANCE
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CREWING
Products
MAINTENANCE
ARZEW ENTREPRISE, a specialized and highly respected operator of Liquefied Natural Gas (LNG) carriers based in North Africa.
Preparing for a comprehensive, data intensive pre-charter vetting audit from a global energy major. They needed to provide objective, irrefutable evidence of their operational integrity and the effectiveness of their Safety Management System (SMS).
ARZEW ENTREPRISE leveraged their existing PRIME Marine Integrated Fleet Management System, connecting data from QHSE, PMS, and Crewing to present a holistic picture of their operations.
Successfully passed the rigorous vetting audit with zero major findings.
Secured a lucrative 5-year charter with the energy major.
Reduced audit preparation time by 70% by having all evidence in a single system.
Demonstrated a fully traceable,closed-loop system for risk and maintenance management.
For ARZEW ENTREPRISE, winning a long-term charter with a global energy major was a top strategic goal. This meant undergoing one of the industry's most demanding pre charter vetting inspections. The challenge wasn't just about being compliant; it was about proving it with a level of transparency and data integrity that would satisfy the most stringent of auditors.
"Our operational standards are world class, but our data was fragmented," says Mr. Farid Belkacem, the Designated Person Ashore (DPA) for ARZEW. "An inspector doesn't just want to see a maintenance record. They want to see that the risk assessment for that job was correct, that the permit was issued, and that the crew who performed the job had the right training certificates. With our old systems, gathering that complete story for hundreds of different data points was a monumental, manual task."
The core challenge was to present a single, unified, and auditable story of their operational excellence.
"A vetting inspector's job is to find the gaps between your procedures and your practice. Our job was to prove there were no gaps. We needed a system that could show them the unbroken chain of evidence for any event on any vessel.”
- Mr. Farid Belkacem,
DPA, ARZEW ENTREPRISE
ARZEW ENTREPRISE used their PRIME Marine integrated platform as the central command center for the audit. Instead of presenting data from multiple, disconnected sources, they could answer every query from a single screen.
The Vetting Scenario: A Deep Dive into a Critical Equipment Overhaul
During the audit, the vetting inspector selected a recent critical cargo pump overhaul from the vessel's PMS records and asked for a complete operational history. Using PRIME Marine, the ARZEW team could instantly demonstrate:
The Maintenance History (PMS):
They showed the complete, time-stamped work order for the overhaul.
The Safety Plan (QHSE):
They clicked a link within the work order to instantly display the Risk Assessment and the digitally signed Permit to Work that were mandatory for the job.
The Crew's Competence (Crewing):
They showed the inspector the profiles of the engineers who performed the job, clicking through to their valid, up-to-date training certificates for that specific pump type, which were stored in the Crewing module.
The Follow-Up (QHSE):
They showed a linked Safety Meeting report where the successful completion of the job was discussed as part of the vessel's continuous improvement process.
“The inspector was impressed," says Mr. Belkacem. "What would have taken us hours to assemble from different files, we showed him in less than five minutes. We didn't just give him records; we showed him a living, connected system. It was a demonstration of total control.”
The ability to provide such transparent, interconnected evidence was a decisive factor in the audit's success.
A Successful Audit and a Major Commercial Win
ARZEW ENTREPRISE passed the vetting inspection with zero major findings and was subsequently awarded the 5-year charter. The inspector specifically noted the company's "highly mature and transparent digital management system" in his closing remarks.
Unprecedented Efficiency in Preparation
By having all the necessary data in one place, the shore team reduced their internal preparation time for the audit by an estimated 70%. They could focus on fine-tuning their presentation instead of chasing down documents.
A New Level of Operational Confidence
The process validated the power of their integrated system to the entire organization. It proved that a single source of truth was not just an efficiency tool, but a powerful commercial asset that could directly contribute to winning new business.
“PRIME Marine gave us the power of proof. We didn't just tell the charterer we were excellent; we showed them, with undeniable, interconnected data. The system paid for itself the moment we signed that charter.”
- Mr. Farid Belkacem,
DPA, ARZEW ENTREPRISE
